// Summary
Cloud-focused IT support technician with 4+ years across enterprise infrastructure, hybrid identity, and virtualization environments. Hands-on experience administering Microsoft Entra ID (Azure AD), Azure Virtual Desktop, and Microsoft 365, plus independent experience deploying and managing production infrastructure on Microsoft Azure — including this very site, built on Static Web Apps with CI/CD, custom DNS, and managed TLS. CompTIA Security+ certified, with a track record in MFA rollout, VPN configuration, and security incident response across 24/7 enterprise operations.
// Uplink — Cloud Projects
↑LIVE
Personal Cloud Infrastructure Deployment
Microsoft Azure · Static Web Apps
SELF-HOSTED
- Designed and deployed this site on Azure Static Web Apps, provisioning the resource end-to-end via the Azure Portal.
- Built a GitHub Actions CI/CD pipeline for automated build and deployment on every push.
- Configured a custom domain with DNS records and TXT-based validation via Cloudflare, including CNAME flattening at the apex.
- Enabled free managed TLS/SSL certificate issuance through Azure to serve the site over HTTPS.
// Rack Elevation — Work Experience
U4CURRENT
Configuration Technician
ePlus · Sterling, VA
JUL 2025 — PRESENT
- Execute large-scale imaging and staging of enterprise desktops and laptops for rapid, accurate deployments.
- Perform physical rack-and-stack installations of server hardware per detailed rack elevation diagrams.
- Route and manage network and power cabling from servers to top-of-rack switches per cabling schematics.
- Manage IT hardware inventory — asset tagging, tracking spreadsheets, and kitting for secure shipment.
- Diagnose and remediate hardware and connectivity issues, escalating complex incidents to senior engineers.
U3
Senior L1 Technician / Team Lead
Single Point Global · Ashburn, VA
JAN 2023 — MAR 2025
- Administered Microsoft Entra ID (Azure AD) — user provisioning, group policies, and hybrid identity management across cloud and on-prem resources.
- Delivered Tier 1/2 support across VMware, Azure Virtual Desktop (WVD), and cloud-hosted application servers, improving uptime and satisfaction.
- Configured and maintained VPNs for secure remote access, supporting hybrid and cloud connectivity.
- Assisted in security incident response, implementing MFA and other controls to strengthen cloud and on-prem security posture.
- Participated in 24/7 on-call rotation supporting virtual machines and cloud-hosted environments, ensuring continuous availability.
U2
Data Center Technician
MidPoint Technology Group · Ashburn, VA
JUN 2022 — DEC 2022
- Performed rack-and-stack installation of servers, networking equipment, and monitoring systems.
- Managed service requests and incident tickets for timely resolution of hardware and connectivity issues.
- Conducted structured cabling, labeling, and troubleshooting for fiber, copper, and telecom infrastructure.
- Maintained inventory documentation and coordinated procurement and return of hardware.
U1
Store Manager
UBreakiFix · Herndon, VA
APR 2019 — JUN 2022
- Led technical operations and customer service in a high-volume electronics repair shop.
- Diagnosed and repaired smartphones, laptops, tablets, and gaming systems with a focus on quality and turnaround.
- Oversaw spare parts inventory, routine audits, and procurement to prevent shortages and delays.
- Trained and supervised junior technicians to maintain consistent repair and service standards.
// Patch Panel — Skills
Microsoft Azure
Entra ID (Azure AD)
Azure Virtual Desktop
GitHub Actions CI/CD
MFA
VPN Configuration
Incident Response
VMware
Windows Server
Microsoft 365 / Exchange
DNS Management
Structured Cabling
Network Monitoring
Asset Management
// Education
Associate of Applied Science
Northern Virginia Community College
2018 — MAY 2022
High School Diploma
Rock Ridge High School · Ashburn, VA
2012 — JUN 2016
// Asset Tag — Certification
CERT-ID · ACTIVE THRU DEC 2028CompTIA Security+